Zippyscale ("we", "our", or "us") respects your privacy and is committed to protecting the personal information that you provide to us. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with us, either through our website or other channels.

1. Information We Collect

We collect several types of information from you, including:

Personal Information:

This is information that can be used to identify or contact you directly, such as:

• Name: Your first and last name.

• Email address: Used for communication, marketing, and updates.

• Phone number: Used for customer support, account verification, and updates.

• Physical address: Used for billing purposes and, where applicable, for the delivery of services or products.

• Billing information: Including credit card details or payment method information, used for processing payments for services you purchase.

Non-Personal Information:

This is data that cannot directly identify you and may include:

• Browser information: IP address, browser type, and operating system.

• Usage data: Information about how you navigate and interact with our website, including pages viewed, links clicked, and time spent on each page.

Information Collected via Cookies and Tracking Technologies:

• Cookies: Small data files placed on your device when you visit our website, used to enhance your user experience, keep you logged in, and track how you interact with our site.

• Web beacons: Tiny graphic files that monitor the effectiveness of our emails and advertisements.

2. How We Use Your Information

Zippyscale uses your personal information for several legitimate purposes, including but not limited to:

a) Marketing and Communication:

• To send you promotional materials, newsletters, or offers related to our services.

• To notify you of any changes to our services, promotions, or updates.

b) Customer Support:

• To respond to your inquiries, troubleshoot issues, and provide ongoing customer support.

c) Billing and Payment Processing:

• To process your payments, verify your identity, and maintain accurate records of transactions. This includes using third-party payment processors.

d) Website and Service Improvements:

• To understand how visitors interact with our website, analyze user behavior, and improve our website’s functionality and performance.

e) Legal Compliance:

• To comply with applicable laws, regulations, and legal obligations.

3. Sharing of Your Information

We share your personal data with third parties only in specific situations, such as:

a) Advertising Platforms:

We share information with third-party platforms like:

• Facebook Ads: To serve personalized ads based on your browsing behavior and preferences.

• Google Ads: To manage and deliver targeted advertising and measure campaign effectiveness.

b) Service Providers:

We may share your personal information with third-party vendors who provide services on our behalf, such as:

• Payment processors: To facilitate payments for services you purchase from us.

• Cloud storage providers: For secure data storage.

• Analytics providers: To help us understand how users engage with our website.

These third parties are contractually bound to handle your information securely and only for the purposes specified in our agreements with them.

c) Legal Obligations:

We may disclose your personal information if required by law or in response to valid legal requests (such as subpoenas or court orders).

4. Data Retention Policy

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we will retain your data for as long as you remain a customer or as necessary to comply with legal obligations (such as accounting or tax requirements), resolve disputes, and enforce our agreements.

When your personal data is no longer needed, we will securely delete or anonymize it.

5. Data Security Measures

Zippyscale takes your data security seriously and employs a range of security measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:

• Encryption: We use encryption technologies (such as SSL/TLS) to protect data during transmission.

• Secure servers: Your data is stored on secure servers that are protected by industry-standard security protocols.

• Access control: Only authorized personnel have access to your personal data, and access is restricted based on job responsibilities.

While we strive to protect your personal data, no security system is 100% foolproof, and we cannot guarantee the absolute security of your information.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data under privacy laws such as the GDPR, CCPA, and PIPEDA. These rights include:

a) Right to Access:

You have the right to request copies of your personal information that we hold.

b) Right to Rectification:

You have the right to request that we correct any information you believe is inaccurate or incomplete.

c) Right to Erasure ("Right to be Forgotten"):

You have the right to request that we delete your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.

d) Right to Restriction of Processing:

You have the right to request that we restrict the processing of your personal data under certain conditions.

e) Right to Data Portability:

You have the right to request that we transfer your data to another organization, or directly to you, where it is technically feasible.

f) Right to Object:

You have the right to object to our processing of your personal data, especially if the data is used for direct marketing purposes.

If you would like to exercise any of these rights, please contact us at [Insert Contact Email]. We may require additional information to verify your identity before processing your request.

7. Compliance with Legal Frameworks

We comply with applicable privacy regulations, including:

a) General Data Protection Regulation (GDPR):

For users located in the European Economic Area (EEA), we process your personal data in accordance with the GDPR. This includes providing data subject rights and ensuring lawful grounds for processing.

b) California Consumer Privacy Act (CCPA):

For California residents, you are entitled to certain rights under the CCPA, including the right to request information about the data we collect and the right to opt out of the sale of your personal information.

c) Personal Information Protection and Electronic Documents Act (PIPEDA):

For Canadian residents, we comply with PIPEDA’s standards for the collection, use, and disclosure of personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us at:

Zippyscale
Email: sandy@zippyscale.com
Address: 7788 132 St Surrey, BC Canada